Privacy Policy

Your privacy is our priority - Balloon Celebration Services

Important Notice: This Privacy Policy explains how we collect, use, and protect your personal information when you use our balloon decoration and celebration services. We are committed to ensuring your privacy rights under GDPR and other applicable regulations.

Information We Collect

We collect various types of information to provide and improve our balloon decoration services. This includes personal information you voluntarily provide when placing orders, making inquiries, or subscribing to our newsletter.

Personal Data Categories:

  • Contact Information: Name, email address, phone number, delivery address
  • Order Details: Event type, balloon preferences, delivery specifications, payment information
  • Technical Data: IP address, browser type, device information, website usage patterns
  • Communication Records: Customer service interactions, feedback, and correspondence
  • Marketing Preferences: Newsletter subscriptions and promotional communication choices

How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to providing exceptional balloon decoration services. We process your data to fulfill orders, communicate about services, improve customer experience, and comply with legal obligations. We never sell your personal information to third parties for marketing purposes.

Legal Basis for Processing

Under GDPR, we process your personal data based on several legal grounds: contract performance when fulfilling your balloon decoration orders, legitimate interests for business operations and service improvements, legal compliance for tax and regulatory requirements, and your explicit consent for marketing communications and non-essential cookies.

Your Rights Under GDPR

Access & Portability

Request copies of your personal data and receive it in a structured, machine-readable format for transfer to another service provider.

Rectification & Erasure

Correct inaccurate information or request deletion of your personal data when no longer necessary for our services.

Restriction & Objection

Limit how we process your data or object to processing based on legitimate interests, including direct marketing activities.

Withdraw Consent

Revoke previously given consent for data processing activities at any time without affecting prior lawful processing.

Data Security & Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server infrastructure, regular security audits, access controls limiting employee data access, and incident response procedures. Payment information is processed through PCI DSS compliant systems, ensuring your financial data remains secure throughout transactions.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Order information is typically retained for seven years for tax and legal compliance purposes. Marketing communications data is kept until you unsubscribe or request deletion. Technical data and website analytics are anonymized after two years.

Third-Party Services

We work with trusted third-party service providers to deliver our balloon decoration services, including payment processors, delivery partners, and cloud hosting providers. These partners are contractually obligated to protect your data and use it only for specified purposes. We conduct due diligence to ensure they maintain appropriate security standards and comply with applicable privacy regulations.

International Data Transfers

If we transfer your personal data outside your country of residence, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by regulatory authorities or transfers to countries with adequacy decisions. You have the right to request information about these safeguards and obtain copies where applicable.

Children's Privacy

Our balloon decoration services are intended for adults planning events and celebrations. We do not knowingly collect personal information from children under 16 years of age without verifiable parental consent. If we discover we have collected such information, we will delete it promptly and take steps to prevent future unauthorized collection.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through our website and, where appropriate, via email notification. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Effective Date: This Privacy Policy is effective as of the date of your acceptance and governs our collection and use of your personal information from that point forward.